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Managing Stakeholders

Page updated 31 July 2024

Managing stakeholders is the ability to develop and maintain strong working relationships with internal and external stakeholders. To understand and respond to stakeholder needs and manage expectations within our diverse University setting.

Who is this course for?

This course is for all staff members who wish to equip themselves with the necessary knowledge and skills to effectively identify, engage, and manage stakeholders in a project. On completion of the course, learners will have the skills to conduct a stakeholder analysis and develop a stakeholder map, and understand effective strategies for engaging and communicating with stakeholders.

How long is this course?

The course duration is 3.5 hours.

What topics will be covered?

  • Introduction to stakeholder management and its importance
  • Types of stakeholders and their roles - stakeholder analysis process
  • Strategies for effective stakeholder engagement
  • Techniques for clear stakeholder communication
  • Managing and resolving stakeholder conflicts - negotiation and problem-solving skills
  • Measuring stakeholder satisfaction and success 

This course is highly practical and interactive and includes discussions and activities based on real world scenarios. The trainer will also encourage learners to bring in their own experience and discuss practical, local examples where relevant.

Following the session participants will be provided with resources to further engage in the topic, this may include suggested reading, LinkedIn Learning videos or other online content and materials to continue your development.
Booking:

For details of upcoming events or to book your place on available courses, please visit the (opens in a new window)HR - Professional Development booking centre  If your chosen course is fully booked or no longer available, you can access the UCD LinkedIn learning portal via your UCD Connect login where you will find a range of eLearning courses.

If you have any further queries on this programme, please contact (opens in a new window)peopledevelopment@ucd.ie or call ext 4919.

UCD People & Organisation Development

Roebuck Offices, University College Dublin, Belfield, Dublin 4, Ireland.
T: +353 1 716 4919 | E: peopledevelopment@ucd.ie